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FAQ
FREQUENTLY ASKED QUESTIONS

These Frequently Asked Questions may help you instantly find the answer you are looking for. Indeco Direct has a knowledgeable sales team to help with any questions that you may have and if you would rather speak directly to our sales team, call 855-494-7328.

Contact Us About Us Company Information Do you have a store? What is your toll-free 800 number/fax number? What are your phone hours? How do I contact customer service? ¿Se habla español? Does your company have paper catalogs? What is your Federal Tax Identification number? Order Information How do I place an order with Indeco Direct? What is your privacy policy? Is my personal information protected? How do I check the status of my order or track my order? What types of payment are accepted? Do you accept purchase orders? Is sales tax collected in my state? How do I send you my tax exempt certificate? Are there additional discounts available? Shipping/Delivery Information How do I calculate my shipping cost? What is your shipping/delivery policy? How will my furniture be delivered? What does Inside Delivery mean? What if I need Liftgate service? When will my order ship? Can I place an order now to be shipped at a later time? How do I reduce my shipping costs? Product Information Do you offer free fabric swatches? How many people will I be able to fit around my table? What's the proper seat height for my students? What are ANSI/BIFMA tests? What does Greenguard Certified mean? Do you have assembly instructions? What if I can't find the product I'm looking for? After the Sale Information What is your guarantee/ warranty policy? What is the cancellation policy? What is the return policy? What if my order is damaged or is missing a part? Who do I contact about billing questions? How do I receive a copy of your W-9? Can you remove me from your mailing list? Company Information Do you have a store?

Indeco Direct has a physical store/showroom in Temple, TX.

Back to Top What is your toll-free 800 number/fax number?

Telephone: 855-494-7328
Fax: 254.939.5546

Back to Top What are your phone hours?

Hours of Operation: 8am-5pm CST Monday - Friday

Back to Top How do I contact customer service?

There are several ways to contact the Indeco Direct customer service team. During business hours you can call us at 855-494-7328. For after hour service, you can email info@indecodirect.com.

Back to Top ¿Se habla español?

Not at the moment.

Back to Top Does your company have paper catalogs?

Not at the moment, coming soon.

Back to Top What is your Federal Tax Identification number?

Please email info@indecodirect.com and we will provide this for you.

Back to Top Order Information How do I place an order with Indeco Direct?

We offer easy, secure online ordering for customers that wish to pay with a credit card. You can also call us during normal business hours.
Phone: 855-494-7328

Back to Top What is your privacy policy? Is my personal information protected?

We value you as a shopper so it is important to us to protect your privacy and ensure the security of the information you provide us.

Back to Top How do I check the status of my order or track my order?

Since we ship factory direct, we are unable to provide real-time tracking on our website. However, our customer service team is happy to assist you with status checks or tracking details by calling  855-494-7328 during business hours. For after hour requests, please email info@indecodirect.com and we will contact you the following business morning.

Back to Top What types of payment are accepted?

We accept Visa, MasterCard, American Express, Discover and Government credit cards. Payment may also be made by check, money order or electronic transfers. For more details contact our Accounts Receivable department at 855-494-7328.

Back to Top Do you accept purchase orders?

We accept purchase orders from state and federally funded institutions including public K-12 schools, state colleges/universities, public libraries, municipalities, all branches of the military and churches.

Back to Top Is sales tax collected in my state?

Sales Tax is required on merchandise and shipping, unless a tax-exempt certificate is on file with us. Sales tax will be automatically added to any order. For tax exempt, we do request that you send us a copy of your tax exempt certificate at your earliest convenience.

Back to Top How do I send you my tax exempt certificate?

There are several ways to send us your tax exempt certificate. If you are in IN, NJ, SD or TX, please select one of the following that is most convenient for you:
1.Fax to 254-939-5546
2.Email to sales@indecodirect.com
3.Mail a copy to:
Indeco Direct
805 East 4th Ave
Belton, TX 76513

Back to Top Are there additional discounts available?

We are a wholesale dealer and can save you 50% or more off the manufacturer's list price. Many items have column pricing and you can increase your savings when ordering in larger quantities. If you have an especially large order, we are here to help.

Back to Top Shipping/Delivery Information How do I calculate my shipping cost?

Shipping rates can be found online by using the calculate freight links that are located on every product page. Additionally, you can add multiple items to your shopping cart and receive an instant freight quote for the entire cart, prior to submitting an order. You may also call our sales team during business hours at  855-494-7328 to request a freight quote while you wait on the phone.

Back to Top What is your shipping/delivery policy?

The actual shipping charges are prepaid and added to your invoice. We make every effort to ensure that you are receiving the most competitive rates available. The amount you are charged is not a percentage, but is based on the size, weight, and distance to your location from our supplier.

Back to Top How will my furniture be delivered?

Smaller items can ship UPS, but larger and heavier items are shipped F.O.B via truck at common carrier rates. Standard truck deliveries are tailgate and require that someone is available at delivery to inspect, sign receipt and unload product onto delivery site. Inside Delivery service is available, however additional charges will be assessed and you may still need to assist driver with products that are extremely large or heavy. Inside delivery service is first floor delivery only; the driver will not bring items upstairs or beyond the first set of doors. Notification prior to delivery is available at no extra charge for truck shipments only, please specify on your order.

Back to Top What does Inside Delivery mean?

Inside delivery means that the freight driver will unload your shipment and bring inside the first doors of your facility. Inside delivery service is first floor delivery only; the driver will not bring items upstairs or beyond the first set of doors. Installation and removal is not included. The driver may still need assistance if the products are extremely large or heavy. Call our customer service team if you are unsure about the delivery size of your order at 855-494-7328.

Back to Top What if I need Liftgate service?

Liftgate service is available at an additional cost. The rates for liftgate service varies for every shipment and cannot be calculated using our online shipping calculators. We ask that you call us during business hours for the best rates available for your particular order at 855-494-7328. A lift gate is a motorized platform attached to the back of the freight truck that will physically lower your large and/or heavy items to the ground so you can take them inside your facility. Not all freight trucks come standard with lift gate, therefore it must be specified beforehand to accommodate your delivery needs.

Back to Top When will my order ship?

All of the products that we carry have varying lead-times. Average lead-time is approximately 1-2 weeks, but some ship as soon as 24 hours! If your order is time sensitive, please call us prior so that we can confirm product availability or perhaps offer a faster solution.

Back to Top Can I place an order now to be shipped at a later time?

Yes, we call this a "Future Ship". Simply tell your sales representative that wish to have your order future shipped, and the week that you would prefer delivery. You may also request a future ship online by specifying this information in the shipping instructions field during checkout. This is ideal for school districts that wish to place their back to school orders early to ensure delivery during the busy summer months.

Back to Top How do I reduce my shipping costs?

The cost of shipping per-unit almost always goes down as your order quantity increases. If you plan on ordering several small orders over time, it will likely be cheaper place one large order. Also, you can reduce your overall shipping costs by ordering all of your products from the same manufacturer. Simply use our Browse by Brand drop down menu to see a manufacturer's full product line.

Back to Top Product Information Do you offer free fabric swatches?

Yes, we encourage you to request free fabric and finish samples on any purchase where you are trying to match existing furniture or integrate product into an established décor. Contact us for your free samples by call 855-494-7328 or email info@indecodirect.com.

Back to Top How many people will I be able to fit around my table?

Remember that the smaller the chair, the greater the seating capacity around a table. Keep in mind the table's purpose and be mindful of the space each person may require. Full size student stack chairs are usually 18"-21" wide. If you are using a standard folding chair for seating, then plan for 18" width per seat. A comfortable space per person would be 26 inches, while the minimum space required per person would be about 20 inches. Please view this helpful Table Capacity Chart for specific table sizes.

Back to Top What's the proper seat height for my students?

Chairs are available in several seat heights to accommodate all student ages. A common stack chair may range in sizes of 10"H, 12"H, 14"H, 16"H and 18"H. These heights are measured from the floor to the highest point on the seat surface. You can follow this rule to measure existing chairs and order more of the same size.

Back to Top What are ANSI/BIFMA tests?

To determine the durability of commercial furniture in daily use, tests were developed by the Business and Institutional Furniture Manufacturer's Association (BIFMA) and approved by the American National Standards Institute (ANSI). Products meeting ANSI/BIFMA standards have been thoroughly tested to ensure they will give the service you expect.

Back to Top What does Greenguard Certified mean?

Greenguard Environmental Institute is an independent non-profit organization specializing in indoor air quality protection by certifying products and materials that meet approved standards for emissions. Products and materials certified under the Greenguard Children and Schools program meet the most rigorous standards to assure healthy schools and daycare centers. Do your part in helping the environment and earn your school LEED points in the process.

Back to Top Do you have assembly instructions?

Most products come with assembly or installation instructions already included in the carton or packing slip. If you are missing assembly instructions or would like to see instructions prior to ordering, please contact our sales team at 855-494-7328.

Back to Top What if I can't find the product I'm looking for?

If there is a particular item that you are looking for and cannot find, we may still be able to help. While we haven't yet added every item available from our suppliers to our product line, we can still extend our great wholesale pricing over all items produced by our suppliers and provide you with a quote. Please let us know what you are looking for by calling our customer service team at 855-494-7328 or send an email to info@indecodirect.com.

Back to Top After the Sale Information What is your guarantee/ warranty policy?

Customer satisfaction is important here and we offer you a 100% Satisfaction Guarantee. You will always find friendly personal service, and prompt attention to your questions. Most products have their warranty information listed throughout the website, or you can contact our customer service team at 855-494-7328 or inquire via email to sales@indecodirect.com.

Back to Top What is the cancellation policy?

Please call our customer service team at 855-494-7328 if you feel you would like to cancel an existing order. No penalties will apply unless the order has already shipped, in which case you will be responsible for all shipping costs.

Back to Top What is the return policy?

Return Authorizations are issued before any merchandise may be returned. If your shipment arrives as ordered but you decide you want to return it, you may be subject to restocking fees as well as return shipping fees. We discourage returns due to color matching issues and ask that you request a color swatch prior to ordering.

Back to Top What if my order is damaged or is missing a part?

If your shipment arrives damaged via UPS or truck, call our customer service team at 855-494-7328 for prompt attention. If possible, describe the damage on the delivery receipt and ask the delivery person to sign it. As we ship directly from the manufacturer, we may not know if something is damaged unless you notify us. We are committed to customer satisfaction and will assist you in replacement orders or discount options upon notification.

Back to Top Who do I contact about billing questions?

Please contact our Accounts Receivable department during business hours at 855-494-7328.

Back to Top How do I receive a copy of your W-9?

Please contact our customer service team for a current copy of our completed W-9 form by calling 855-494-7328 or you may email your request to info@indecodirect.com.

Back to Top Can you remove me from your mailing list?

To be removed from our mailing list, please copy the back cover of your catalog, write "Please Remove" on it and fax to 855-494-7328. You may also email us a request at info@indecodirect.com by including all of the information on your catalog mailing label, plus the Priority Code and Customer Account numbers. Please note that this process can take some time and you may receive additional catalogs in the meantime.

Back to Top